Return and Refund Policy

Last Updated: October 24, 2026

MontelleCase offers a 90-day return period. A return request must reach us within 90 days after delivery to the address entered at checkout. The delivery record is used to establish when this period begins.

This policy covers eligible phone cases purchased directly from MontelleCase. Please review the conditions below before arranging a return or exchange.

Eligibility for Returns

We consider returns of both defective and non-defective phone cases, provided the relevant conditions are met. To qualify:

The phone case must be unused and in its original condition.
Return the phone case with its original packaging.
Provide proof of purchase or a valid MontelleCase order number.
Submit your request within 90 days of delivery.
Obtain return authorization from our team before sending the item back.

An item sent back without prior authorization may not be accepted or processed. Contacting us first helps ensure your parcel can be connected to the correct order and request.

How to Start a Return

Email support@montellecase.com to begin. Include your order number, identify the phone case concerned, and explain the reason for your request.

Our support team will assess the information and confirm the next steps. For an approved return, we provide shipping instructions and confirm the return destination. Please retain those instructions for reference when preparing your parcel.

Your request must be submitted within 90 days of the recorded delivery date. Sending an inquiry after that period does not automatically extend eligibility.

Return Shipping Costs

The customer pays return postage for standard eligible returns, including a change of preference. Follow our instructions when selecting and preparing a return shipment.

If the phone case received is damaged, defective, or different from the item ordered, contact us for assessment. Once the issue is confirmed and a return approved, MontelleCase covers the applicable return shipping cost. Our team will explain the arrangement before you send the parcel.

Damaged, Defective, or Incorrect Items

Check your phone case when it arrives. If you find damage, a defect, or an incorrect item, please notify us within 48 hours of delivery so we can investigate promptly.

Send your order number and a description of the issue. We may ask for photographs or other reasonable details to help identify the problem. After reviewing the information, we will explain the appropriate resolution and any return steps.

This notification request does not remove any mandatory consumer rights available under applicable law.

Non-Returnable Items

The following are excluded from standard returns:

Gift cards
Items clearly marked as final sale before purchase

Where an exclusion applies, it will be identified on the product page or otherwise disclosed during purchase. Statutory rights that cannot legally be excluded remain unaffected.

Refund Timeline

Inspection and refund processing are completed within 10 calendar days of receiving your authorized return. This period includes inspection and approval; it is not an additional period after approval. Your payment provider may require additional time for the refund to appear in your account.

Approved refunds are issued to the original payment method.

If the refund is still missing more than 15 business days after we confirmed approval, email support@montellecase.com with your order details so we can review its status.

We do not charge any restocking fees.

Exchanges

Eligible phone cases can be exchanged within 90 days of delivery, subject to the same return conditions. Email support@montellecase.com with your order number and the replacement you would like.

After approval, our team will explain how to return the original case and arrange the replacement. Exchanges depend on product and model availability. If your preferred replacement is unavailable, we will discuss the available resolution options.

Return Address

Our designated location for approved U.S. returns is:

U.S. Returns Address: 1300 Lower Rd, Linden, NJ 07036, United States

This address supports U.S. fulfillment and approved returns. Contact us before posting a parcel so we can confirm the destination and instructions applicable to your request. Do not send a return without authorization.