Open the product you would like to order. Select the device model, color, or other options shown on the product page, add the case to your cart, and continue to checkout.

Before paying, check the selected case, your delivery address, the shipping service, and your payment information.

Order preparation takes 0–2 business days. For Free Standard Shipping, estimated delivery is 7–11 business days in total, including preparation and transit within the United States.

Paid shipping options have shorter estimated transit periods. Arrival estimates may be affected by holidays, weather, carrier operations, and other events outside our reasonable control. See our Shipping Policy for the full breakdown.

Our U.S. delivery services are:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

Checkout shows which services can be used for your address, together with the applicable charge and estimated delivery information, before you pay.

Current charges for our U.S. shipping services are:

• Free Standard Shipping — $0.00 USD
• Insured Shipping + Priority Processing — $4.95 USD
• Priority Express Shipping — $9.95 USD

Your selected shipping charge is included in the order total shown at checkout.

We may be able to change or cancel an order before it enters processing. Contact support@montellecase.com as soon as you notice a change is needed.

Preparation can begin quickly, so a change or cancellation request cannot be guaranteed. If the order has progressed too far, our team will explain the available next steps.

Each case listing identifies the supported device model or selectable models. Compare that information with your phone and choose the correct option before ordering.

If you need help identifying your model or understanding a listing, contact our team before completing your purchase.

No. MontelleCase and QUANTUMEDGE SOLUTIONS LIMITED operate independently of Apple Inc. Our store is not authorized, sponsored, or endorsed by Apple.

Apple and iPhone names identify relevant device compatibility. Apple’s names and trademarks belong to Apple Inc. Further information is available in our Disclaimer.

Unless a listing states otherwise, MontelleCase prices are displayed in U.S. Dollars (USD).

Any applicable taxes are included or calculated according to the order and its destination. The checkout breakdown shows the tax amount, where applicable, before payment is completed.

The following methods are supported where displayed at checkout:

• Visa
• Mastercard
• Apple Pay
• Google Pay

Card and supported digital-wallet payments are handled through Shopify Payments. The options shown for your particular order are the available methods. Read our Payment Policy for more information.

Email support@montellecase.com with your order number, the case concerned, and your reason for requesting a return. We will review eligibility and, if approved, provide the return address and instructions.

Wait for authorization before sending your case back. Full conditions are explained in the Return and Refund Policy.

Our return period lasts 90 days from delivery. Requests must be submitted within this period, and cases must satisfy the eligibility conditions in our Return and Refund Policy.

Customers cover postage for standard eligible returns. If we confirm that a received case is damaged, defective, or incorrect and approve the return, MontelleCase covers the applicable return shipping cost. Please contact us for instructions first.

Authorized returns are normally inspected within 5–7 business days of arriving at our returns facility. Approved refunds are issued to the original payment method within 10 business days after approval.

Your bank or payment provider may need additional time to display the funds. Contact us if more than 15 business days have passed since approval. See our Return and Refund Policy.

Yes. Exchanges are available for eligible cases within 90 days of delivery, subject to return conditions and replacement stock. Contact our team with your order number and preferred replacement before returning anything.

When your order ships and tracking is available, we send the shipment information by email. Follow the tracking link provided or open Track Your Order to check the information available for your parcel.

A carrier may need 24–48 hours after shipment to register a package or show its next scan. If updates remain unavailable after that period, or the delivery status concerns you, contact our support team with your order details.

Contact us with your order number and relevant details if a parcel arrives damaged or its estimated delivery period has passed. For damaged cases, please report the issue within 48 hours of delivery.

We will check the available shipment records and, where necessary, coordinate with the carrier or fulfillment provider to establish the next steps.

Our team can help with case information, orders, delivery, payments, and returns. Use any of these contact options:

• Email: support@montellecase.com
• Phone Number: +1 917 914 2495
• Contact Form: Click Here

Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Our team usually responds within 24–48 hours on business days.